Welcome to Tiwahost. By accessing or using our website (tiwahost.com) and services (including domain registration, web hosting, business email, website design, website maintenance, SEO, and digital marketing), you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By signing up for, purchasing, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our services.

2. Eligibility

You must:

• Be at least 18 years old or have legal capacity to enter into contracts.

• Provide accurate and complete information during registration.

• Use our services only for lawful purposes.

3. Services Provided

Tiwahost offers:

• Domain name registration & management.

• Web hosting & email services.

• Website design & maintenance.

• SEO, social media management, and digital advertising.

We reserve the right to update, modify, or discontinue any service with notice.

4. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials.

• All activities under your account.

• Providing accurate billing and contact information.

Tiwahost will not be liable for any unauthorized account access caused by negligence on your part.

5. Payments & Billing

• All services are billed upfront unless installment options are provided.

• Payments can be made via available gateways (e.g., Paystack, Stripe, PayPal).

• Failure to pay may result in suspension or termination of your service.

• All fees are non-refundable unless otherwise stated in a service agreement.

6. Domain Registration

• Domains are subject to availability and registry rules.

• WHOIS information must be accurate.

• Failure to renew before expiry may result in loss of the domain.

• Tiwahost is not responsible for domain losses due to late renewal.

7. Hosting & Usage Rules

You agree not to use hosting services for:

• Spamming, phishing, or distributing malware.

• Hosting illegal or copyrighted content without rights.

• Overusing resources beyond your plan limits.

Tiwahost may suspend accounts that violate these rules.

8. Website Design, SEO & Marketing Services

• Timelines depend on client responsiveness and project scope.

• Clients must provide necessary content, images, and approvals.

• SEO and marketing results vary; Tiwahost does not guarantee rankings or engagement levels.

9. Website Maintenance

Plans cover updates, backups, and security as outlined on our site. Emergency fixes may incur extra charges unless covered by your plan.

10. Support

• Support is available through email, ticket system, or live chat (if enabled).

• Response times vary depending on the service plan selected.

11. Service Availability & Uptime

• We aim to provide 99.9% uptime for hosting services.

• Scheduled maintenance or factors beyond our control (e.g., internet outages, cyberattacks) may affect uptime.

• Tiwahost is not liable for indirect damages from downtime.

12. Termination

We reserve the right to suspend or terminate your account if you:

• Fail to pay fees.

• Violate these Terms.

• Engage in illegal or abusive activities.

You may cancel your services anytime by contacting support.

13. Limitation of Liability

Tiwahost will not be held liable for:

• Loss of profits, data, or business opportunities.

• Downtime caused by third parties or unforeseen events.

• Results from SEO, advertising, or third-party integrations.

14. Indemnification

You agree to indemnify and hold Tiwahost harmless from any claims, damages, or expenses arising from your use of our services.

15. Changes to Terms

Tiwahost may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services means you accept the revised Terms.

16. Contact Us

For questions about these Terms, contact us:

📧 Email: info@tiwahost.com
🌍 Website: https://tiwahost.com